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PCS MANAGED SERVICE PROVIDER

PCS Managed IT Services

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PCS Managed IT

 

PCS IT Service Solutions

As your managed services provider, PCS offers a range of services aimed at handling all aspects of your IT needs, allowing you to focus on your core business objectives without worrying about technology-related issues. Some of the common features of our managed services include:

We are the perfect solution for:

  • Full-time IT Support for Small to Mid-size Companies: We understand that smaller businesses may not have the resources to maintain an in-house IT support team. By partnering with PCS, you get access to a dedicated team of IT professionals who will act as your virtual IT department, providing you with continuous support and resolving any IT-related problems that may arise.
  • Streamlining and Improving Efficiency for Larger Enterprises: Even larger enterprises can benefit from outsourcing certain IT tasks. Our managed services can help streamline your IT operations, improve efficiency, and provide fast and effective support, similar to having an in-house IT team but at a more cost-effective scale. support that a full-time IT staff can provide
  • Non-profit Organizations: Staying focused on the core mission is crucial for non-profit organizations. By outsourcing IT services to PCS, they can ensure that their technology needs are met without diverting their attention from their primary objectives. Whether they need IT services for specific projects or require comprehensive IT management, we tailor our solutions to meet their unique requirements.

Our approach to managed IT services is highly customizable and client-focused. We work closely with you to understand your specific technology needs and challenges. Based on your input, we design a unique solution that aligns with your organization's goals and enhances overall efficiency. Our IT services cover a broad spectrum of technology topics, ensuring that all aspects of your IT infrastructure are well taken care of.

Overall, PCS strives to be a reliable and comprehensive IT partner that delivers tailored solutions to meet your needs, enabling you to focus on your core business while enjoying a stress-free and efficient IT environment.

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What is Managed IT Service?

Managed services provided by Managed Service Providers (MSPs) offer numerous benefits to organizations, making them an efficient and convenient solution for IT support. Some of the key advantages of using managed services are:

Cost Savings Employing an in-house IT team can be expensive. Outsourcing IT support to a managed service provider allows organizations to convert fixed IT costs into variable costs, paying only for the services they actually need.
Expertise and Specialization PCS employs professionals with diverse skill sets and expertise in various IT domains. This ensures that an organization can access a team of specialists who can handle a wide range of IT tasks effectively and efficiently.
24/7 Support PCS offers 24/7 IT helpdesk support, ensuring that any IT issues that arise can be addressed promptly, even outside regular business hours. This minimizes downtime and ensures business continuity.
Proactive Maintenance and Monitoring PCS uses advanced monitoring tools to keep a close eye on an organization's IT infrastructure. This proactive approach allows PCS to identify and address potential problems before they escalate into significant issues, reducing the likelihood of major disruptions.
Scalability Managed services can scale up or down based on an organization's evolving needs. Whether it's a sudden increase in demand or a reduction in IT requirements, PCS can adapt quickly to accommodate changes.
Access to Advanced Technologies PCS stays up-to-date with the latest technology trends and advancements. By leveraging PCS’s expertise, organizations can gain access to cutting-edge solutions and services without having to invest heavily in research and development.
Cybersecurity PCS is well-versed in cybersecurity practices and can implement robust security measures to protect an organization's sensitive data and digital assets.
Focus on Core Business Outsourcing IT support to PCS allows an organization's internal resources to concentrate on core business activities rather than being bogged down by IT-related tasks and issues.
Rapid Response and Issue Resolution The on-demand nature of managed IT services means that any technology-related problem can be quickly addressed and resolved, minimizing disruptions to the business.
Compliance and Regulation PCS can help organizations navigate complex compliance requirements and regulatory standards related to IT operations, ensuring that the organization remains in good standing.
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What is Co-Managed Services?

The primary goal of Co-Managed IT is to complement the skills and capabilities of the internal IT team by leveraging the expertise and resources of the MSP. This allows the organization to maintain more control over its IT operations and strategically allocate responsibilities based on each team's specific strengths and weaknesses.

Here are some key points about Co-Managed IT services:

Customization: Each business can tailor the Co-Managed IT arrangement according to its unique requirements and priorities. This means different companies may choose to delegate different tasks to PCS based on their internal IT team's proficiency.

Flexibility: The Co-Managed IT model allows for a flexible partnership, and the level of involvement of PCS can vary depending on the project or the organization's changing needs. It's not an all-or-nothing approach like fully outsourcing IT services.

Specialized Projects: Larger or more complex projects that require specialized skills, equipment, or knowledge, like cybersecurity, cloud migration, disaster recovery planning, etc., are tasks PCS can handle for organizations.

Cost-Effective: Co-Managed IT can be cost-effective as the organization can scale its IT support and resources based on its actual needs.

Knowledge Transfer: Co-Managed IT allows for knowledge transfer from PCS to the internal IT team. This can improve the skills and capabilities of the in-house staff over time.

Enhanced IT Capabilities: By collaborating with PCS, the organization gains access to advanced tools, technologies, and best practices that they might not have in-house.

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What is Project-Based IT Service?

Project-based IT services refer to a specific model of providing information technology (IT) services to clients. In this approach, IT companies or service providers work on specific projects for their clients, rather than offering ongoing or continuous support.

Here are some key characteristics of project-based IT services:

Defined Scope: Each project has a clearly defined scope, objectives, and deliverables.

Time-bound: Projects have specific start and end dates, which means they are time-bound engagements.

Unique Requirements: IT service providers must tailor their approach, skills, and resources to meet these needs.

Diverse Technologies: Service providers must have expertise in various areas of IT to handle a range of projects successfully.

Resource Allocation: IT companies assign resources, such as project managers, developers, designers, or analysts, based on the project's requirements.

Cost Structure: Organizations are billed for the work performed, rather than paying for continuous ongoing support.

Flexibility: This model allows clients to engage in IT services when needed, making it a flexible approach. 

Common examples of project-based IT services include developing a custom software application, migrating a company's infrastructure to the cloud, implementing a new IT system, or conducting a cybersecurity audit.

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IMPLEMENTING CLOUD-BASED EMAIL

PCS offers a popular Project-Based IT service that seamlessly integrates Cloud-based email into your company's network. This transformative solution, implemented just once, provides numerous benefits for organizations of all sizes.

Key Benefits of Cloud-Based Email:

Scalability Made Simple: Cloud-based email effortlessly scales to accommodate your growing business needs, ensuring that you never face storage constraints or performance bottlenecks.

Empowering Remote Work: Enable your employees to access their work emails securely from virtually anywhere, fostering productivity and collaboration beyond office boundaries.

Cost-Effective Solution: Compared to traditional networked email services, Cloud-based email generally proves to be more cost-efficient, saving your organization valuable resources.

Unmatched Security: With the PCS Cloud-based system, you can rest assured that your email data is protected by robust security measures, reducing the risk of data breaches and ensuring compliance with industry standards.

BUILDING NEW IT INFRASTRUCTURE FROM SCRATCH

This approach can offer several advantages, especially for organizations with budgetary constraints or those transitioning from analog to digital operations. Let's explore the benefits of Project-Based IT services:

Cost-effective: Hiring a full-time IT staff can be expensive, especially for small or new businesses. With Project-Based IT, you only pay for the specific project or service you need, avoiding long-term payroll commitments.

Specialized expertise: Project-Based IT providers typically have a team of experienced professionals with expertise in various IT domains.
Focus on core business: By outsourcing IT projects, the company can focus on its core business activities without getting distracted by technical complexities.

Scalability: Project-Based IT services can be scaled up or down as per the organization's needs. 
Timely completion: IT projects are often time-sensitive, and having a dedicated team of experts working on them ensures they are completed within the agreed-upon timelines.

Reduced risk: Experienced IT service providers are well-versed in handling IT projects, which reduces the risk of errors and potential downtime.
Access to the latest technology: Your organization can benefit from cutting-edge solutions and best practices by working with them.

RELOCATION PROJECT

By leveraging Project-Based IT services, organizations can rely on a large staff of knowledgeable and courteous experts who will listen to their needs, plan the project, and ensure that all IT requirements are met to the client's complete satisfaction.

Using project-based services can be advantageous as it allows companies to tackle specific tasks or transitions without committing to long-term contracts or hiring full-time staff. It offers flexibility and specialized expertise for short-term IT projects, making it an attractive option for businesses undergoing relocation or other significant changes.

Need assistance with specific technology projects? We can definitely help. Contact us  today.

Emergency IT Services

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At PCS, we prioritize the peace of mind of our clients and understand the critical nature of IT support in today's constantly connected business world. We recognize that server, PC, hardware, or software problems can lead to substantial downtime and potentially missed business opportunities. That's why we offer emergency IT support services to ensure our clients can quickly get the help they need, regardless of the time.

Unlike traditional support providers who might shut down after 5 o'clock, our team is available day and night. We're just a call away whenever IT issues strike. Our commitment to providing round-the-clock support ensures that you don't have to wait for a resolution, and we can help you address the problems as soon as possible.

Our rapid response service promptly troubleshoots any IT issues you encounter, minimizing downtime and getting you back to work swiftly. Our knowledgeable and experienced team is well-equipped to handle various technical challenges, so you can rely on us to assist you whenever needed.

At PCS, we believe that having the right support when needed will positively impact your business operations. Our emergency IT services are designed to be there for you, so you can focus on your core business activities without worrying about technology disruptions. With our expertise and dedication to excellent customer service, you can trust us to provide the reliable IT support you deserve.

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Virtual CIO Services

A Virtual CIO (Chief Information Officer) is an included service offered by PCS.  It involves providing strategic and consulting services related to information technology to organizations without the need for a full-time, in-house CIO.

The main role of a Virtual CIO is to align an organization's IT strategy with its overall business objectives. They work closely with the company's management team to understand their goals, challenges, and needs, and then develop an IT strategy that supports those objectives. This could involve implementing new technologies, improving IT infrastructure, enhancing cybersecurity measures, and optimizing IT processes.

By having a Virtual CIO, organizations can benefit from the expertise and strategic guidance of an experienced IT professional without the cost and commitment of hiring a full-time CIO. The Virtual CIO can help businesses make informed decisions about their IT investments, ensure technology aligns with business goals, and stay ahead of the curve regarding technology trends and innovations.

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Cloud Computing

Cloud adoption is a secure alternative to on-site server management. Yet, despite its growth in recent years, common questions still exist. Gain a better understanding of Cloud computing, its benefits, its types, and the biggest players in the space.

 

What is Cloud?

In the context of computing, "Cloud" refers to Cloud computing, which is the delivery of various services over the Internet. These services include servers, storage, databases, networking, software, analytics, and more. Rather than hosting and managing these resources on-site, they are provided and accessed remotely through the Internet.

PCS manages and maintains the underlying infrastructure allowing users to focus on using the services without worrying about hardware and software maintenance. Learn about Cloud Benefits.

 

What are the Types and Uses of Cloud?

What are the Types and Uses of the Cloud?
Cloud computing can be broadly categorized into three types based on deployment models:

  1. Public Cloud: Services are provided over the internet by third-party providers and are accessible to anyone who wants to use them. Examples include AWS (Amazon Web Services), Microsoft Azure, and Google Cloud Platform.
  2. Private Cloud: The Cloud infrastructure is dedicated to a single organization and is not shared with others. It offers more control and customization options but requires a more significant upfront investment.
  3. Hybrid Cloud: A combination of both public and private Cloud, allowing organizations to utilize the benefits of both models. It enables seamless data and application portability between environments.

As for uses, Cloud computing is employed in various ways, such as: Hosting websites and web applications, Storing and managing data and databases, Running virtual servers and computing resources, Hosting and deploying software applications, Machine learning and data analytics, Internet of Things (IoT) applications, Content delivery networks (CDNs) for faster content distribution, Development and testing environments for software development. Learn more about Cloud uses.

 

Amazon Web Services

AWS is a comprehensive and widely adopted Cloud service platform provided by Amazon. It offers a vast array of services, including computing power, storage options, databases, analytics, machine learning, Internet of Things (IoT), and much more. AWS is known for its scalability, reliability, and extensive global infrastructure. Learn more about AWS.

 

Azure Benefits

Azure is Microsoft's Cloud computing platform, providing a range of services like virtual machines, databases, AI, analytics, and IoT. Some benefits of Azure include: Hybrid Capability, Microsoft Ecosystem Integration, Scalability, Security, and Global Reach. Learn more about Azure.

 

If your company is considering migrating to Cloud computing, having the right support and expertise is crucial. PCS IT Cloud services can assist in setting up Cloud services, managing Cloud resources, and resolving any issues that may arise with Cloud networks. This support ensures a smooth transition and optimal utilization of Cloud computing benefits.

PCS Helps with Microsoft 365

With a Microsoft 365 subscription, users can access these applications and services from various devices, such as computers, tablets, and smartphones. The cloud-based nature of Microsoft 365 allows for seamless synchronization of data across devices, enabling users to work on their documents and projects from anywhere with an internet connection.

PCS, as a reseller, offers expertise in implementing and leveraging Microsoft 365 tools for businesses. Our team of industry experts is trained in Office 365 (now Microsoft 365) and Outlook, and we aim to assist organizations in streamlining their operations and improving collaboration among their employees. We emphasize providing timely and budget-friendly solutions tailored to businesses of all sizes.

Cybersecurity & Layered Security

Cybersecurity Protection involves safeguarding computer systems and networks against information disclosure, theft, or damage to hardware, software, and electronic data. In the present-day business landscape, relying on a single security solution is insufficient to ensure complete safety for your valuable data. Instead, adopting a layered security approach is crucial to defend against a wide array of threats. 

At PCS, we offer an array of advanced layered security options to provide you with comprehensive protection. Explore the following items to discover more about our cutting-edge technologies and how they can keep you secure. 


Contact PCS if you want to learn more or if you're ready to implement layered security technology in your organization.

What are Data Backup Services?

Data backup services are primarily focused on utilizing enterprise backup software to transfer data from its main storage device to a secondary storage location, either offsite or in the Cloud. This ensures that your data remains constantly updated and accessible to you, while being shielded from unauthorized access by others.

Why do I need Data Backup Services?

As each day passes, an increasing amount of critical company information transitions from physical files to digital format, and there are compelling reasons behind this shift. Digital data offers easier accessibility, analysis, and sharing capabilities, while also avoiding the space and resource consumption associated with physical data files.

However, despite the numerous advantages of digital data, there are potential drawbacks to consider. Companies may become vulnerable to data storage failures, leading to data blockage or loss, resulting in significant downtime with incalculable consequences.

Furthermore, there exists the real risk of a rival company or malicious hacker breaching the storage system and pilfering valuable data for their advantage or to exploit your customers. It is essential for companies to understand the seriousness of these threats and select the most suitable data backup service to ensure protection and security for their valuable data.

Choosing PCS for Data Backup & Protection

Having firmly established ourselves as a leading provider of high-quality IT support solutions, PCS is your ideal managed services partner to assist you in finding the perfect data backup solution for your organization. Different data backup software employ diverse methods for moving, sharing, or backing up your data, and we are here to guide you in selecting the most suitable option for how, when, where, and why these processes take place. Trust us to help you find the right fit for your specific needs.

Contact PCS for Data Backup assistance.

Infrastructure

Is your company or organization dependent on computers for daily operations? Ensuring the proper maintenance of your entire IT infrastructure is of utmost importance. This includes comprehensive cataloging of all equipment and software, including their expiration dates, as well as efficient network and server management. Each aspect of your IT infrastructure requires proper upkeep to ensure optimal functioning of the entire system.

The Role of IT Infrastructure

IT Infrastructure Management Components

Benefits of IT Infrastructure Management

Do I Need Computer Management Support for Infrastructure?

Why choose PCS for Infrastructure Support?

At PCS, our computer support technicians are highly skilled and well-versed in all aspects of computer infrastructure. When you reach out to us, we immediately spring into action to create a tailored infrastructure management support solution that perfectly aligns with your company's specific requirements.

One of our key priorities is ensuring that our professionals are familiar with your business. This means that when you seek computer support services, you won't waste valuable time explaining your operations, the types of computers you use, or your specific needs. We understand your unique setup from the start.

If you currently lack an infrastructure support system, you're exposing yourself to potential risks such as unnecessary downtime, reduced productivity, heightened frustration, increased stress, and more. Take the proactive step towards peace of mind by contacting PCS today.

Network Management

At PCS, we offer comprehensive network management services that encompass a wide range of applications, equipment, and processes utilized in the setup, operation, administration, maintenance, and security of your network infrastructure.

Our network management solutions empower administrators to effectively oversee and monitor the network, ensuring its reliability, availability, and optimal performance. It also allows for swift configuration changes to promptly address any issues and optimize the overall health of the network. For more information and supporting resources on Network Management, please find the relevant links below:

Need friendly expert help with network management? Contact PCS.

Server Management

IT server management covers all the necessary aspects to ensure your server operates flawlessly, maximizing uptime. Discover more about our Server Management services.

At PCS, our team consists of highly qualified IT experts with proficiency in server management. When you entrust PCS with your server management, rest assured that we tailor our approach to suit your unique enterprise requirements.

How do we achieve this? By dedicating time to understand your organization, infrastructure, and objectives thoroughly. This valuable insight grants us a significant advantage in managing your servers, allowing us to optimize server efficiency precisely to meet your company's needs.

Contact PCS for Server Management solutions.

What is Mobile Device Management?

Our Mobile Device Management (MDM) services offer numerous benefits to your company, including:

  • Increased Compatibility: Our MDM software is compatible with all handheld devices and operating systems.
  • Multi-Functional Abilities: You can utilize our MDM services across various service providers such as AT&T, Verizon, Sprint, and more.
  • Easy Implementation: Enjoy a hassle-free installation process through the Cloud.
  • Fast and Effective Hardware Management: Efficiently deploy hardware, applications, and operating platforms.
  • Adjustable Device Usage: Add or remove devices as needed to optimize your company's network health.
  • Protection of Business Data: Ensure the security of your business data with the ability to remotely secure and wipe devices.

In essence, MDM plays a pivotal role in fostering a thriving internal operations ecosystem. If you aim to enhance the well-being of your business data and improve internal communication flow, MDM is the ideal solution for your needs.

How MDM Software Can Help You

Mobile device management services will help your company in many ways, including:

  • Increased Compatibility: Use our MDM software on any handheld device or operating system
  • Multi-Functional Abilities: Utilize our MDM services across multiple service providers (AT&T, Verizon, Sprint, etc.)
  • Easy Implementation: Enjoy easy installation over the Cloud
  • Fast and Effective Hardware: Efficiently deploy your hardware, applications, and operating platforms
  • Adjustable Device Usage: Add or remove devices as necessary to maximize the health of your company’s network
  • Protection of Business Data: Secure and wipe devices remotely

Essentially, MDM helps your internal operations ecosystem thrive. If you want to improve the well-being of your business data and internal communication flow, MDM is the best way to go.

Benefits of Implementing MDM

Mobile device management services offer the most significant advantage of enhanced security for your company. However, MDM goes beyond mere protection and elevates your organization in the following ways:

  • Effective Compliance: Monitor company-wide compliance initiatives effortlessly and track usage through a centralized system.
  • Save Money: By utilizing MDM software, employees can use their personal phones without compromising your company's security. This leads to reduced technology expenses as you no longer need to provide separate mobile devices or computers for work purposes.
  • Guaranteed Security: Mobile management services provide peace of mind to executives and managers. Our security software offers 24/7 remote monitoring capabilities, granting you complete control over users, apps, and updates from anywhere, at any time.

With MDM in place, you can free yourself from worrying about company security and focus more on enhancing productivity. Contact PCS to implement MDM and experience these benefits firsthand.

Server Virtualization

At PCS, we specialize in guiding you towards the ideal virtualization solution for your business needs. Whether you prefer Hyper-V or VMWare virtualization, we've got you covered, providing on-site or Cloud-based management options. As your dedicated technology partner, we'll engage in comprehensive discussions to ensure you feel confident in selecting the best virtualization solution for your organization. Additionally, PCS offers virtual server infrastructure setup and continuous IT support.

Click to learn more about Server Virtualization and its benefits. Still have questions? Contact PCS to discuss this important technology.

Virtual Desktop Infrastructure

Are you seeking to enhance and modernize your office's PC usage? Virtual desktop infrastructure (VDI) offers a comprehensive solution by creating and managing desktop environments that empower employees to seamlessly work and access applications from within the office or remotely. For a more detailed understanding of the advantages of VDI, click to explore Virtual Desktop Infrastructure.

At PCS, we are dedicated to assisting you in selecting and integrating the perfect virtual desktop infrastructure for your organization. With a team of over 200 industry experts trained in VDI implementation, we can tailor the solution to maximize its benefits for your business operations. Don't delay the opportunity to streamline the use of PCs, laptops, and electronic devices in your company. Get your questions addressed today by reaching out to PCS for expert VDI support.

Virtual Private Network (VPN)

Considering a Virtual Private Network (VPN) for your business? VPNs have gained popularity due to the increasing concerns about data security and privacy. Setting up a VPN correctly is essential, and you can learn more about Virtual Private Networks (VPN) here.

At PCS, we understand the significance of safeguarding your company's data. By utilizing your firewalls or VPN hardware, we will expertly configure VPN services to provide your business with the necessary security. With the constant threat of hacking, protecting sensitive data from exposure on public networks is paramount. Our experienced team at PCS will guide you through the entire process, ensuring you avoid any complexities and pitfalls while establishing a robust VPN that keeps your data shielded from public access.

Contact PCS for assistance with setting up a VPN. 

PCS IT Services

As demonstrated earlier, PCS offers an extensive array of technology services tailored for both businesses and organizations. Should you require further details on any technology-related subject or wish to engage with a supportive PCS team member, feel free to reach out to us.

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