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PCSMar 12, 20241 min read

6 Questions to Ask when Researching an IT Provider - Part 4

Transitioning from your current IT company to a new MSP is a process that requires thorough preparation and effective communication. It's important to inform your staff and vendors about the impending change to maintain transparency and ensure a smooth transition.

When considering a new MSP, ask them about their transition process:

  • Timeline: Inquire about the estimated duration of the transition process. A reputable MSP should have a structured approach with a clear timeline tailored to your organization's size, industry, and specific needs. At PCS, we offer a streamlined onboarding process that can take as little as 2 weeks to 1 month, depending on your organization's requirements
  • Information Requirements Understand what information your new MSP will need from your team to facilitate the transition. Clear and open communication is key to ensuring that all necessary data and access are provided on time.
  • Mitigating Business Disruption: One of the primary concerns during a transition is minimizing disruption to your organization's daily operations. A reliable MSP will have strategies in place to ensure a smooth transition without compromising your workflow. At PCS, we take a proactive approach by gathering information from your prior MSP or internal IT department without causing disruptions.

Transitioning support to a new MSP can be made easier with the right approach. PCS offers seamless onboarding with our 24/7 live support through LiveLine, ensuring that your queries are addressed promptly and efficiently, with call handling times as quick as 30 seconds.

Next, we'll explore the fifth question: How Does Your Support Ticket Process Work?

With over 20 years of experience, PCS is the IT partner you can rely on, no matter your industry. They provide exceptional IT support and managed services, freeing you to concentrate on what matters most – growing your business.  PCS can guide you in making smart choices about your IT. Contact us today for expert advice!